We accept returns of unopened and unused items in their original packaging within 30 days of delivery.

1. Hygiene & Safety: For health and safety reasons, we cannot accept returns of opened or used products. Items returned in used condition are not eligible for a refund and will be disposed of according to health regulations.
2. Fees: Customers are responsible for return shipping costs. Please note that original shipping fees and Package Protection fees are non-refundable.
3. Processing Time: Once received, it takes approximately 15 business days to process your return. Refunds will be issued to your original payment method.
4. RMA: To initiate a return, please contact our customer service team at [email protected] for a Return Merchandise Authorization (RMA) and instructions.

1. Modification: We are unable to modify orders (change items or promo codes) once they are placed. Please review your cart and shipping details carefully before checkout.
2. Cancellation: If you need to cancel, please contact us immediately via live chat or email. Please note: Once an order has been processed or shipped, it can no longer be canceled.
3. Incorrect Items: If you received the wrong item, please contact us within 5 days of delivery.

We’re happy to assist with exchanges for unopened and unused items within 14 days of delivery. To start an exchange, please email us with:

1. The item(s) you would like to return.
2. The replacement item(s) you prefer.

Important Notes:

1. Return shipping costs are the customer’s responsibility.
2. A reshipping fee will apply for the new items sent to you.

Please report damaged items to [email protected] within 5 days of delivery.

1. Requirements: You must provide clear photos of the damaged product and the original packaging.
2. Limitations: Claims without documentation or those submitted after the 5-day window cannot be processed. If you purchased from a third-party retailer, please contact them directly.
3. Resolution: Once verified, we will arrange a priority reshipment for you.

Modess Returns 100 Saw Mill Pond Road Edison, NJ 08817, USA

Phone: (415) 770-8188

1. Processing Time: 1–2 business days.
2. Delivery Time: 5–8 business days.
3. Total Estimated Time: You can usually expect your order within 6–10 business days after placement.
4. Please Note: Factors such as extreme weather or customs processing may extend delivery up to 15 days. We track every package—feel free to reach out if you need assistance!

We are an American company shipping directly from the USA. We currently only ship within the contiguous United States.

We do NOT ship to:

1. U.S. States & Territories: Alaska, Hawaii, American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, and U.S. Virgin Islands.
2. Military Addresses: Armed Forces Americas, Europe, and Pacific.

Our Warehouses:

1. Warehouse 1: 100 Saw Mill Pond Road, Edison, NJ 08817, USA.
2. Warehouse 2: 2660 East 37th Street, Vernon, CA 90058, USA.

Yes. We offer free shipping for orders over US$30.

We usually use USPS (https://www.usps.com/) and GOFO Express (https://www.gofoexpress.com/) for shipping.

Once your order has shipped, you will automatically receive an email with your tracking information and a link for real-time updates.

1. USPS parcels: Track at usps.com.
2. GOFO parcels: Track at gofoexpress.com.

If you encounter any issues, please contact our customer service team at [email protected].

We're here for you! For any questions about your order, return, or refund, contact our customer care team at [email protected].